GENERAL CONDITIONS OF SALE AND USE
between ATELIERKDO, whose head office is located ……. address …….. (FRANCE): ………………… ……… @ ……………. com, registered in the trade register under number ………., Code APE. ……… and all people wishing to make a purchase through the website: https://atelierkdo.com.
COVID-19 health reason: Orders are accepted and prepared, they are shipped via Colissimo, however the usual delivery time is extended, and can extend up to 3 weeks. After the preparation of the orders, it will no longer be possible to request a refund.
Article 1.: Fields of Application and Modification of the General Conditions of Sale
These general conditions exclusively govern all sales concluded through the website https://atelierkdo.com.
atelierkdo.com reserves the right to adapt or modify these general conditions of sale at any time. These are only applicable to the products on this site and to individuals ordering there, to the exclusion of all other conditions. In the event of a modification, the General Conditions of Sale in force on the day of the order will be applied to each order.
Article 2.: Our products
Article 2.1: Presentation of our products
The products offered for sale by atelierkdo are those appearing on the site on the day of its consultation by the customer.
All our products are guaranteed new.
The jewelry receives a passivation treatment against natural oxidation.
The products offered comply with current French legislation and standards applicable in France. The photographs, texts, graphics, information and characteristics reproduced and illustrating the products presented are contractual.
For all texts and images presented on this site: atelierkdo. Unless formal prior written authorization, reproduction and all uses of texts and images other than individual and private consultation are prohibited.
Article 2.2: Availability of our products
The items on the site are available from stock. Delivery times are therefore approximately 72 working hours. There may be momentary shortages or permanent shortages of stock (discontinuation of the product by our suppliers) even if these can be ordered on our website. In the event of a final or temporary break of more than 10 working days, the products concerned are withdrawn from the site or displayed unavailable, the order will therefore be shipped without the unavailable items and reimbursed by card or bank transfer to the account with which he will have settled his payment. ordered.
Orders are shipped via Colissimo, however the usual delivery time is extended (COVID 19 measures), and can extend up to 3 weeks. After the preparation of the orders, it will no longer be possible to request a refund.
Article 2.3: Guarantee of our products
Costume jewelry is guaranteed on the basis of a manufacturing defect only and within 3 clear days (upon receipt of the package).
In any case, the legal guarantee against hidden defects applies.
To be able to benefit from the product warranty, it is imperative to keep the purchase invoice for the product and to notify us within 3 clear days of receipt of your package.
Article 2.4: Price of our products
The prices displayed on our website are likely to change at any time (depending on arrivals and the price of money), however, price changes occurring after placing an order do not result in any modification of the invoice for the order. . Atelierkdo undertakes to apply the current prices which will have been indicated at the time of the order.
All the prices of our articles are displayed in euros including tax. The price of an item does not include handling and shipping charges which may be charged in addition to the sale price. Payment for orders must be made in euros and for the amount indicated after placing the order (any additional costs are the responsibility of the customer).
Article 3.: Order
By placing an order on our site, the customer acknowledges having read these conditions of sale and having accepted them. The products remain the property of Atelierkdo until full payment of the invoice.
An order confirmation confirmation is automatically sent to the customer by email. Please make sure, before validating your order, that your messaging system is configured to accept emails from our site https://atelierkdo.com, otherwise our confirmation may not reach you. We cannot be held responsible for the non-reception of our emails by your messaging system.
However, we reserve the right to subsequently refuse orders which do not present all the guarantees of authenticity or which do not respect the conditions of sale.
Any order can be canceled by simple request from the customer by email or by phone before it is shipped. We cannot be held responsible for a cancellation received after shipment of an order and items that have been the subject of a GIFT personalization as well as any shipping and preparation costs will not be subject to a reimbursement (a flat rate of 25 € TTC may be retained in the event of free shipping).
Article 3.1: Minimum order
The minimum order is …….. € TTC and excluding shipping costs. if an order does not exceed or does not equal this fixed minimum, we reserve the immediate right to either refuse and refund the order, or refuse and establish a credit code for the amount of the order to be used on your next order . The minimum order for DOMTOM is …… € TTC, below this amount no order will be accepted and will be refunded.
Article 3.2: Invoicing
Any order whose payment has been validated will result in an invoice on which will appear, the shipping costs and other ancillary costs (in force at the time of placing the order). The invoice will be drawn up in euros to the name indicated when placing the order and this will be included in the package. It will serve as proof for the start date of the guarantees.
Article 3.3: Terms of payment
Article 3.2.1: Payment by credit card
Payment is made by bank card bearing the initials CB, visa, master card and american express. Card payment is available for delivery in mainland France and Monaco. no payment authorized outside mainland France and Monaco. The amount of your order caps the amount that we can take, we will not be able to debit an amount greater than the amount of your order but only less than or equal.
Article 3.2.2: Payment by bank transfer
Payment by bank transfer is available for mainland France and the countries of the European Union. Our bank details will be sent to you by email. The transfer will be made from your bank to the account indicated on the email. Please also indicate your order number for easier identification. Your order will be processed upon receipt of the effective bank transfer.
In the event of rupture of an item not replaced, the refund will be made by the means of payment which we will choose. Any request to replace an item whose amount is greater than the amount of the replaced item will be subject to a new request for payment of the amount of the difference.
Any order not paid within 10 clear days will be canceled.
Article 3.2.3: Shipping and handling costs
Shipments are made in Metropolitan France, Monaco.
Shipping costs include the costs of the chosen carrier as well as processing costs (order preparation, invoicing, packaging).
Shipping costs vary depending on the amount of your order, the carrier chosen and the place of delivery.
Article 3.2.4: Terms of dispatch / delivery to dom tom
The shipping costs for dom tom (Mayotte, Reunion, Martinique and Guadeloupe only) are € 39.90.
Article 3.2.5: Colissimo
Sending by colissimo is available for mainland France and Monaco and overseas territories. The shipping price is fixed, € 9.9 incl. Tax (order preparation, invoicing, packaging, shipping costs). The shipment is made by Colissimo for France with tracking number and compensation 23 € / kg. After your order has been shipped by our services, the colissimo service delivers within 48 working hours in mainland France. We cannot be held responsible for any delay in delivery after delivery of your package to the post office.
For delivery in the overseas territories, it is via colissimo overseas from the post office, the delay is estimated between 5 and 10 days. The shipping costs are € 39.90.
Home delivery is made directly to the address indicated when placing your order. In case of absence, a calling card is left in your mailbox inviting you to come and collect your package at your local post within 15 days with your identity card.
Only the person indicated as the recipient when you place an order can receive or withdraw a package unless the recipient gives an exemption.
On receipt of the package, you must check the condition and contents of it and mention any anomalies on the delivery document. To this you must (within 2 working days at most following the day of delivery) inform by registered letter AR Atelierkdo by ordinary mail to the following address: ……………. .. If you do not take this step, and beyond 2 working days, we will no longer be responsible for a product that is missing or damaged by transport.
If your package has not been received, please let us know by email or phone, specifying your name and order number so that we can investigate the matter. An investigation can last 60 working days. No action can be taken without a response from the post office. Proof of address or of non-receipt of packages may be requested in addition. Upon receipt of the conclusion of the investigation from the post office, we will inform you as follows:
- The post office has found your package and will deliver it to you.
- The post office declared your parcel lost. Atelierkdo will establish a credit to be used on a next order or the sending of a new identical package (within the limit of available stock).
- The post office has delivered your package and has a signature. We send you the signature slip so that you can alert the person who received your package. We can not do anything more, no recourse is possible, the post office having the authorization to deliver to a neighbor close to the destination.
- The post office could not deliver your package for incomplete address, non-existent address, non-identifiable letterbox (or other reason which is the responsibility of the customer), an email will be sent to you with a request for payment of additional costs for a reshipment of your parcel as well as the full address.
In case of refusal of the package during delivery and following your return and receipt of your package by our services, we will reimburse you on request within 14 days excluding personalized items and personalization costs, an amount of € 25 will be deducted from the refunded amount. for processing costs (order preparation, invoicing, packaging).
For deliveries abroad, the colissimo service of the post office is also required.
An order that is not fully paid may be canceled after 7 clear days.
Article 4.: Return procedures
All return procedures are carried out after a prior request from our services and are carried out at the following address:
Article 4.1: Right of withdrawal
The duration of the withdrawal period is 14 days (article L 121-21 of the Consumer Code). See: Article 3.2.5: Colissimo paragraph in bold.
Article 4.2: Exchange
No exchange can be made.
In the event that we still receive an item for an exchange, we will claim the sum of € 25 (for metropolitan France) from the sender in order to reship his item, an item which will not be exchanged. In the event that the return payment is not made, we will keep the item for 3 months after which the item will become our entire property. Atelierkdo reserves the right to refuse an exchange.
Article 4.3: S.A.V.
Atelierkdo does not provide after-sales service.
Even in the event of a proven defect of an article or of receipt of a broken article and notified to the deliverer as well as to Atelierkdo, the shipping costs will remain the responsibility of the customer for the item replaced as new or refunded under form of having.
Article 4.4: Refund and credit code
No reimbursement can take place, however, a credit note may be established for a future order. This credit will be sent by email to the customer.
Article 5.: Customer service
For any information or possible question, our customer service is available from Monday to Friday from …………… by telephone to:
…… GSM NUM …..
by email to the address
……… @ ……. com
or by mail to the address:
Article 6.: Personal data
In application of the Data Protection Act, any person registered on our lists and / or any customer has the right to access and rectify data concerning them and recorded on Atelierkdo internal media.
Article 8.: Applicable law
These general conditions in French are subject to French law.
Internet sales on the site are governed exclusively by French law.